With most proprietary digital PBXes on the market in the past.Fortinet is a global leader and innovator in Network Security. To manage their phone system configuration on their own, which wasn't possible Voice if there is going to be a lot of traffic, etc.). Problems with VoIP (choice of gateway, router, setting up a separate LAN for
Fortinet support review professional#
Professional to support them in designing their network to avoid potential Technical background, I suggest that new Talkswitch owners ask for an IT
Included in an upcoming firmware release.Įven though Talkswitch systems and phones can be configured by anyone without Shortly after sending my requests that some of the features I asked for would be The representatives are very open to user feedback and do not hesitate toįorward suggestions to the development team. Moreover, I have taken the chance to submit feature requests through the support Then, as it didn't work, I was able to get a Handset, so a replacement handset was sent. I had an analog Talkswitch phone that was problematic. Setting up the logs toĬapture an issue takes less than 5 minutes to an unexperienced user. Page instruction document provided by the support team. These are very easy to set up when following a short one. They did occasionnlly ask for call processing logs (CP logs) to further I didn't try it recently, but I know thatįortinet has recently expanded its team working on Fortivoice, so I suspect thereĪre more people now than in the past. I admit that the hold times were long when I tried to reach the Talkswitch, the online support representatives were helpful in providing possible Switch, telco lines, Internet stability, etc.).
Networks, the problems were related to external factors (network configuration, However, most of the time, as that is often the case with VoIP We have had minor problems with our system since we installed it more than two Prohibitive to small-and-medium businesses. They are very easy to configure andĬontain a large amount of features that used to be very costly and cost. The Talkswitch/Fortivoice products are great. Using a VoIP service will eliminate branch to branch calling charges and also provide fixed rate unlimited long distance calling. To address this need, Fortinet provides a list of recommended VoIP service providers that the system can integrate with. An IP PBX is a great solution for inside a company, but does not address the need for lower cost external calls. The original Talkswitch VoIP solution has been renamed as the Fortinet Fortivoice portfolio of products and has helped expand it into the multi-service business gateway market.įortinet products are on-premise IP PBX solutions and although the recommended phones are Fortinet phone models, the systems do support phones from 3rd party manufacturers Polycom, Grandstream and Counterpath. This will help potential new customers decide if this service is a good choice for their business phone solution. If you are a Fortinet/Talkswitch user, please add a short review by selecting the button on the right. The bad news is that there are still some reviewer comments after that time, and all the way into 2013, that are having problems with the service. The good news is that Talkswitch was acquired by Fortinet in April 2011. One trend that appears to be consistent is that customer service is not good, as every reviewer that has required support, has run into significant challenges in getting their issues resolved. Talkswitch reviews started to show up on WhichVoIP in July of 2008 and since then, the comments on the service have been very mixed.
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